Other services
At Arribada, our services are divided into two types: strategic and hands-on.
Strategic services
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Detailed evaluation of the customer journey, checking every touchpoint against the current experience with directions for improvement. Both on and offline. Including visiting the business in person as a hidden customer.
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Developing a brand concept beyond the traditional branding, including experience ideas connected to the brand. Furthermore, architecture directions, staff uniforms, new products or services aligned with future trends, and more.
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Creating visually appealing, interactive, and shareable interventions that spark memorable moments. It’s essential to inspire customers to capture and share their experiences on social media, amplifying your brand’s reach and impact.
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Strategy for incorporating game-like elements such as rewards, challenges, and leaderboards that transform your products or services into interactive experiences, enhancing customer loyalty.
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A deep evaluation of your current digital experience, seen through the lens of human behavior. We believe users are not just “users”, they’re people, with emotions, habits, and decision patterns. That’s why we combine behavioral insights, emotional balance, and web design best practices to create strategic recommendations that make your website or digital product more intuitive, engaging, and effective.
Strategic services are tailor-made to your business needs. We work closely with you to craft creative and experience-driven solutions, and pricing is always aligned with your budget. You can combine multiple services into a custom package that fits your goals perfectly. You can have a taste of this for only €149,90. But there are limited spots for our CX SPRINT offer! (Look at the home page!)
Hands-on services are for when you know exactly what you need, but don’t want just another freelancer. You want someone who truly understands and cares about your business. That’s us. We bring attention, intention, and heart into every detail. The prices are under the service names.
Hands-on services
Pre-shoot alignment call or briefing (30 mins)
On-site photoshooting (up to 2 hours)
Up to 20 edited photos in your brand’s aesthetic
Light retouching and color grading
Delivery via Google Drive (ready for socials or web)
Planning & concept (1 theme or angle)
On-site video capture (up to 2 hours)
1–2 edited videos (15–30 sec each) with music, text, and transitions
Vertical format, ready to post
Thumbnail suggestions (optional)
Design of a printable item (e.g. stamp card, table sign, menu)
Visual layout + copywriting
Embedded QR codes (if needed)
Branded color palette + typography
Files in print-ready PDF & PNG formats
Creative direction for an in-store experience that reflects your brand and delights your customers
Evaluation of key touchpoints: entrance, layout flow, service rituals, signage, soundtrack, scent, and visual details
Moodboard and concept idea for an Instagrammable moment or brand-specific ritual
Suggestions for materials, furniture, or sensory elements that match your vibe and budget
Optional: printable signage or card designs to support the experience (e.g. feedback prompts, playful signs, QR codes)
1 in-person mystery shopper-style visit (1–1.5h on site)
Observations of customer flow, emotion, and brand alignment
5–10 photos of customer behavior, ambiance, or signage
Written summary with quick insights & missed opportunities
Optional: short follow-up call to debrief
Full UX evaluation of your website or digital product
Screen recording with spoken feedback (10–15 min)
Summary of issues + improvement ideas
Annotated screenshots or notes (PDF)
Optional: priority checklist for devs/designers