Is Time Out out?
Arribada Empreendedorismo Arribada Empreendedorismo

Is Time Out out?

I am a huge fan of modern food halls. The whole concept of having a space dedicated to good food, where people can try new cuisines worldwide, sit together, and enjoy live music and events is amazing. It’s almost like crafting an environment where people can live at their best. These places have life. I’ve always thought this while studying these business models deeply for a lovely project I worked on years ago. It’s also the feeling I get whenever I visit Foodhallen Amsterdam | Rotterdam in Amsterdam.

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Cannibale Royale: Case Study Through the Lenses of Customer Experience by Arribada
Arribada Empreendedorismo Arribada Empreendedorismo

Cannibale Royale: Case Study Through the Lenses of Customer Experience by Arribada

Cannibale Royale is a successful restaurant (5 units in Amsterdam and 1 in Rotterdam) with a strong and unusual concept: “When you cross a chic French brasserie with a macabre mancave” (source: their website). We’ve been there, and the food, especially the meat, is indeed extraordinary. I won’t dwell on this point, but it’s important to mention before continuing. Without a good product, all efforts to create a pleasant experience will fall flat and be seen as "all style and no substance."

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Do you know what Customer Experience Management (CEM) means?
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Do you know what Customer Experience Management (CEM) means?

CEM is built on three pillars: cultural mindset, strategic direction, and capabilities. According to the researchers, “CEM refers to the cultural mindsets toward Customer Experiences, strategic directions for designing Customer Experiences, and firm capabilities for continually renewing Customer Experiences, with the goal of achieving and sustaining long-term customer loyalty.”

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